Ship2africa-Warehousing and Parcel Forwarding
Customer Service
  • How does Ship2Africa calculate the Billable Weight?
    • We follow the international standard to determine the Billable Weight of a shipment. All international shipping carriers base their shipping rates on the Billable Weight, which is the greater of Actual Weight and Dimensional Weight. Actual Weight is the weight of the package when put on a scale. Dimensional Weight is based on the size of the package. Large items that have a small Actual Weight, like pillows and lamp shades, will have a larger Dimensional Weight. For up-to-date information on how Dimensional Weight is calculated by shipping carriers, please visit pricing calculator
  • What shipping carriers does Ship2Africa use to ship packages?
    • •We work with several well known carriers such as
      . UPS
      . DHL
      . TNT
  • Which countries do you ship to?
    • We forward to all African countries
  • Do quoted shipping rates include Import Duties and Taxes?
    • While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. Forward 2 Africa is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.
  • Can I declare another value on my items in order to lower Import Duties and Taxes?
    • You may declare whatever value you want on your items on Ship2Africa.com. That will be the value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.
  • Do quoted shipping rates include Import Duties and Taxes?
    • While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. Forward 2 Africa is not responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.
  • Can I declare another value on my items in order to lower Import Duties and Taxes?
    • You may declare whatever value you want on your items on Ship2Africa.com. That will be the value that we declare on your package when we forward it to you. We always recommend declaring a reasonable value to avoid unnecessary delays or penalties when the package arrives at your country.
  • How much does it cost to ship a package to my country?
    • To receive a free quote, please use our Shipping Calculator. Enter pick-up address, the weight of the package, and Destination address in Africa and see all available rates.
  • How do you fill out custom declaration for each package?
    • When we receive new packages, we will notify you by email. You will need to log in to your account. There you will see what has been received and you will be able to update information for customs (description, value, etc.). See our tutorial about filling out customs declaration.
      Please note, a correctly filled customs declaration is your duty and responsibility. If you are not sure what is inside the package (if the merchant divides one purchase into multiple packages), we can open it and check the content. Use Special Request when you login to your account.
  • Are there any items that cannot be shipped?
    • There are some items that are restricted and cannot be shipped with any carrier. This includes:
      alive or dead animals
      cash
      bonds
      negotiable papers
      precious metals
      arms and munitions
      high value objects (for ex. Art, antiquities, fur, dangerous or high risk shipments)
      food or perishables
      medicines
      narcotics
      ionizing materials
      alcohol
      tobacco
      such as every object which trading
      detention or transport is illegal or contrary to morality or to public order in the expedition country
      in the destination country or the transit country or for which the documents requested by the Customs or police regulation are missing
      When we receive those we will automatically destroy them at your charge
  • When is my parcel forwarded to Africa?
    • Whenever you want. You will chose the parcels to be forwarded in your customer session.